General Terms and Conditions

1. The following terms and conditions apply to contracts that you conclude with us as the supplier (NovaNox GmbH & Co. KG) via the website www.novanox.eu or by other means of distance communication, unless the parties agree to a modification in writing. Deviating or conflicting terms and conditions are effective only with our express consent.
2. We offer our products for purchase only if you are a natural or legal person or a partnership with legal capacity acting, when concluding the legal transaction, in the course of your commercial or independent professional activity (entrepreneur). The conclusion of contracts with consumers is excluded.

1. The subject matter of the contract is the sale of goods. The essential characteristics of the goods can be found in the respective offer.
2. Our offers on the internet are non-binding and do not constitute a binding offer to conclude a contract.
3. You may send us enquiries about purchasing our goods or requesting a quotation via the enquiry and contact forms integrated into our website or by other means of distance communication (e.g. by telephone or email). Your enquiries are non-binding on you. In response, we will submit a binding offer in text form (e.g. by email), which you may accept within 5 days (unless a different period is specified in the respective offer).
4. You may also submit a binding contractual offer (order) by means of distance communication. Acceptance of the offer (and thus the conclusion of the contract) takes place immediately for orders placed by telephone or, at the latest, within 5 days by confirmation in text form confirming that your order will be fulfilled or that the goods will be delivered (order confirmation). If you have not received a corresponding notification within this period, you are no longer bound by your order. Any payments already made will in this case be refunded without delay.
5. Orders are processed and all information required in connection with the conclusion of the contract is sent by email, partly by automated means. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically assured and, in particular, that it is not prevented by spam filters.

1. You must provide us with the appropriate information, texts or files required for the custom design of the goods with your enquiry or, at the latest, without delay after the conclusion of the contract, by email or by another individually agreed means of communication. Any specifications we provide regarding file formats must be observed.
2. You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyright, rights to names or trade mark rights) or violates existing laws. You expressly indemnify us against all third-party claims asserted in this connection. This also covers the costs of any legal representation required in this connection.
3. We do not check the submitted data for the accuracy of its content and accept no liability for errors in this respect.
4. Where specified in the respective offer, we will send you a proof, which you must check without delay. If you agree with the draft, you must approve the proof for production by countersigning it in text form (e.g. by email). The design work will not be carried out without your approval. You are responsible for checking the proof for accuracy and completeness and notifying us of any errors. We accept no liability for errors that have not been reported.

1. The texts, images, graphics, designs and other works created by us are protected by copyright.
2. Unless otherwise specified in the respective offer or individually agreed, you receive a non-exclusive licence to use the works. This comprises a non-exclusive right of use for your personal use, without any time limit. You are expressly prohibited from making the protected works or any parts thereof available to third parties in any way, whether privately or commercially.
3. The transfer of the rights of use is subject to the condition precedent that the purchase price or agreed fee has been paid in full.

1. The prices stated in the respective offers and the shipping costs are net prices. They do not include statutory VAT.
2. Shipping costs are not included in the purchase price and are charged separately unless free shipping has been promised. Further details can be found in the respective offer. If you collect the goods yourself, we will inform you by telephone or email when the goods are ready and about the collection options. In this case, no shipping costs will be charged.
3. If delivery is made to countries outside the European Union, additional costs beyond our control may arise, such as customs duties, taxes or money transfer charges (bank transfer or currency conversion charges), which you must bear.
4. You must also bear any money transfer costs incurred (bank transfer or currency conversion charges) where delivery is made to an EU Member State but payment is initiated from outside the European Union.
5. The following payment options are available to you unless otherwise specified in the respective offer:
   • Cash on collection
   • Payment in advance by bank transfer
   • Payment by credit card
   • Payment by PayPal
   • Payment on invoice
   • Payment by instalments (by agreement only)
6. Unless a different payment period is specified in the respective offer or on the invoice, payment claims arising from the concluded contract (the first instalment where payment by instalments is used) are due immediately. The deduction of early payment discounts is permitted only where expressly specified in the respective offer or invoice.
7. If you pay by instalments and are more than 7 days in arrears with all or part of an instalment, the entire outstanding balance becomes immediately payable in a single sum.
8. The statutory provisions of § 288 BGB (German Civil Code) apply to the calculation of default interest and other losses caused by late payment.

1. The estimated delivery period is stated in the respective offer. Delivery dates and periods are binding only if we have confirmed them in writing. Where payment is made in advance by bank transfer, the goods will be dispatched only after we have received the full purchase price and shipping costs.
2. If, contrary to expectations, a product you have ordered is unavailable for a reason beyond our control despite our having concluded an appropriate covering transaction in good time, we reserve the right to withdraw from the contract. We will inform you of the product's unavailability without delay and, in the event of withdrawal, refund any payments you have already made without delay.
3. The goods are shipped at your risk. If you wish, the goods will be shipped with appropriate transport insurance, the costs of which you must bear.
4. Partial deliveries are permitted and may be invoiced separately by us, provided that you do not incur additional shipping costs as a result.

1. If you are a merchant, the duty to inspect and notify defects under § 377 HGB (German Commercial Code) applies. If you fail to give the notification required under that provision, the goods are deemed to have been accepted, unless the defect was not identifiable during the inspection. This does not apply if we have fraudulently concealed the defect.
2. The warranty period is one year from delivery of the goods. The shortened period does not apply:
   • to culpably caused loss arising from injury to life, limb or health attributable to us, or to other loss caused intentionally or by gross negligence;
   • where we have fraudulently concealed the defect or given a guarantee as to the quality of the goods;
   • to items that have been used for a building in accordance with their normal use and have caused that building to be defective;
   • to statutory rights of recourse that you have against us in connection with rights arising from defects.
3. Only our own information and the manufacturer's product description are deemed to define the agreed quality of the goods, not other advertising, public promotional claims or statements by the manufacturer.
4. In the event of defects, we will, at our discretion, fulfil our warranty obligations by repair or replacement. If the remedy fails, you may, at your discretion, request a reduction in price or withdraw from the contract. The remedy is deemed to have failed after a second unsuccessful attempt, unless otherwise indicated, in particular, by the nature of the goods or the defect or by other circumstances. In the event of repair, we are not required to bear the increased costs arising from the goods being moved to a location other than the place of performance, unless such relocation is consistent with the intended use of the goods.
5. For contracts for work, the following applies in derogation from the above warranty provisions: the warranty period is one year from acceptance of the work. The shortened period does not apply to culpably caused loss arising from injury to life, limb or health attributable to us, to other loss caused intentionally or by gross negligence, or where we have fraudulently concealed the defect or given a guarantee as to the quality of the goods.

1. You may exercise a right of retention only in respect of claims arising from the same contractual relationship.
2. You have a right of set-off only if your counterclaims have been established by a final court judgment or are undisputed, or if they arise from the same contractual relationship.
3. We retain ownership of the goods until all claims arising from the ongoing business relationship have been settled in full. The goods subject to retention of title may not be pledged or transferred by way of security before ownership has passed to you.
4. You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale up to the amount of the invoice, and we accept this assignment. You remain authorised to collect the claim. However, if you fail to meet your payment obligations properly, we reserve the right to collect the claim ourselves.
5. If the goods subject to retention of title are combined or mixed with other items, we acquire co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title relative to the other processed items at the time of processing.
6. At your request, we undertake to release the security to which you are entitled to the extent that the realisable value of our security exceeds the claim to be secured by more than 10%. The choice of security to be released is at our discretion.

1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
2. The place of performance and the place of jurisdiction are our registered office if you are a merchant, a legal entity under public law or a special fund under public law. The same applies if you have no general place of jurisdiction in Germany or the EU.

The technical steps leading to the conclusion of the contract and the conclusion of the contract itself take place in accordance with § 2 of our General Terms and Conditions (Part I).

1. The contract language is German.
2. We do not store the full text of the contract. Before submitting the enquiry or order, you may print out the contract details or save them electronically using your browser's print function.

These General Terms and Conditions and Customer Information were prepared with the lawyers at Händlerbund who specialise in IT law and are continually reviewed for legal compliance. Further information is available at: www.haendlerbund.de

1. The following terms and conditions apply to all contracts that you conclude with us as a supplier (NovaNox GmbH & Co. KG) via the website www.novanox.eu, unless the parties agree to a modification in writing. Deviating or conflicting terms and conditions are valid only with our express consent.
2. We offer our goods for purchase only if you are a natural or legal person or a partnership with legal capacity acting, when concluding the legal transaction, in the course of your commercial or independent professional activity (entrepreneur). Purchase agreements with consumers are excluded.

1. The subject matter of the contract is the sale of goods. The details, in particular the essential characteristics of the goods, can be found in the respective offer description and the additional information on our website.
2. On request, we will send you an individual offer in text form (e.g. by email), by which we are bound for 5 days. You accept the offer by confirming it in text form.

1. With your quotation request, you must provide us with the information, texts or files required for the custom design of the goods via the file upload facility on our website, by email or in any other text form. Any specifications we provide regarding file formats must be observed.
2. You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyright, rights to names or trade mark rights) or violates existing laws. You expressly indemnify us against all third-party claims asserted in this connection. This also applies to the costs of legal representation required in this context.
3. We do not check the submitted data for the accuracy of its content and consequently accept no liability for errors.
4. Where agreed, you will receive a proof, which you must check immediately. If you agree with the draft, you must approve the proof by countersigning it in text form (e.g. by email). The design work will not be carried out without your approval. You are responsible for checking the proof for accuracy and completeness and notifying us of any errors. We accept no liability for errors that have not been reported.

1. The prices stated in the respective offers are net prices. They do not include statutory VAT.
2. Shipping costs are not included in the purchase price. They are stated separately in our individual offer and must be paid by you in addition, unless free shipping has been promised. If you collect the goods yourself, we will inform you by telephone or email when the goods are ready and about the collection options. In this case, no shipping costs will be charged.
3. The following payment options are available to you unless otherwise stated in our individual offer: cash on collection, payment in advance by bank transfer, payment by PayPal and payment on invoice.
4. Unless a different payment period is stated in our individual offer or on the invoice, payment claims arising from the concluded contract are due immediately. The deduction of discounts is permitted only where expressly stated in the respective offer or invoice.

1. The estimated delivery period is stated in the respective offer. Delivery dates and periods are binding only if we have confirmed them in writing. Where payment is made in advance by bank transfer, the goods will be dispatched only after we have received the full purchase price and shipping costs.
2. If, contrary to expectations, a product you have ordered is unavailable for a reason beyond our control despite the timely conclusion of an appropriate covering transaction, you will be notified of its unavailability immediately and, in the event of withdrawal, any payments already made will be refunded without delay.
3. The goods are shipped at your risk. If you wish, the goods will be shipped with appropriate transport insurance, the costs of which you must bear.
4. Partial deliveries are permitted and may be invoiced separately by us, provided that you do not incur additional shipping costs.

1. The warranty period is one year from the date of delivery of the goods. The one-year warranty period does not apply to loss attributable to us arising from injury to life, limb or health, gross negligence, deliberate damage or misrepresentation, or to rights of recourse pursuant to §§ 478, 479 BGB (German Civil Code).
2. Only our own information and the manufacturer's product description define the agreed quality of the goods, not other advertising, public promotional claims or statements by the manufacturer.
3. You must inspect the goods immediately and with due care for discrepancies in quality and quantity, and notify us in writing of any obvious defects within 7 days of receipt of the goods; dispatch of the notification within this period is sufficient to meet the deadline. This also applies to hidden defects discovered later, with the period running from the time of their discovery. Warranty claims are excluded if the duty to inspect and notify defects is breached.

1. You may exercise a right of retention only in respect of claims arising from the same contractual relationship.
2. We retain ownership of the goods until all claims arising from the ongoing business relationship have been settled in full. The goods subject to retention of title may not be pledged or transferred by way of security before ownership has passed to you.
3. You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale up to the amount of the invoice, and we accept this assignment. You remain authorised to collect the claim. However, if you fail to fulfil your payment obligations properly, we reserve the right to collect the claim ourselves.
4. If the goods subject to retention of title are combined or mixed with other items, we acquire co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title relative to the other processed items at the time of processing.
5. At your request, we undertake to release the security to which you are entitled to the extent that the realisable value of our security exceeds the claim to be secured by more than 10%. The choice of security to be released is at our discretion.

1. We are fully liable for loss arising from injury to life, limb or health. Furthermore, our liability is unlimited in all cases of intent and gross negligence, fraudulent concealment of a defect, the provision of a guarantee as to the quality of the purchased item and all other cases provided for by law.
2. Liability for defects within the scope of the statutory warranty is governed by the corresponding provisions in our Customer Information (Part II) and General Terms and Conditions (Part I).
3. Where material contractual obligations are concerned, our liability for slight negligence is limited to foreseeable loss typical of the contract. Material contractual obligations are essential obligations arising from the nature of the contract whose breach would jeopardise the achievement of its purpose, as well as obligations imposed by the contract in accordance with its content in order to achieve its purpose and on whose fulfilment you may ordinarily rely.
4. In the event of a breach of non-material contractual obligations, liability for negligent breach of duty is excluded.
5. Given the current state of technology, data communication via the internet cannot be guaranteed to be error-free and/or available at all times. We are consequently not liable for the continuous or uninterrupted availability of the website and the services offered on it.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of performance and the place of jurisdiction are our registered office.

1. Identity of the seller: NovaNox GmbH & Co. KG, Alte Frankfurter Straße 212, 38122 Braunschweig, Germany, telephone: 0531/129 446 67, email: info@novanox.eu
2. Formation of the contract: The contract is concluded in accordance with § 2 of our General Terms and Conditions (Part I).
3. Contract language, storage of the contract text: The contract language is German. We do not store the full text of the contract. Before submitting the enquiry, you may print out the contract details or save them electronically using your browser's print function.
4. Statutory rights in respect of defects: Liability for defects in our goods is governed by the "Warranty" clause in the General Terms and Conditions (Part I).